Investor rights Luxembourg
Complaints Management
The satisfaction of our investors, clients and prospective clients, is our paramount objective. It is therefore important to us to give you the opportunity to express your criticism.
Flossbach von Storch Invest S.A. has established a complaints management process, which may be initiated if you would like to lodge a complaint or express your dissatisfaction.
Clients may draft their complaint in the official language(s) of their country of residence. You may contact us via email or post under the following address:
Flossbach von Storch Invest S.A.
– Complaints –
2, rue Jean Monnet
L-2180 Luxembourg
Luxembourg
Email: beschwerde@fvsinvest.lu
Further information on this procedure is available in the document “Complaints Procedure” at www.fvsinvest.lu .
You may also contact the Luxembourg supervisory authority for the financial sector (“CSSF”) for an out-of-court resolution of your complaint:
Commission de Surveillance du Secteur Financier
Legal Department CC
283, Arlon road
L-2991 Luxembourg
Email: reclamation@cssf.lu
www.cssf.lu
Additional Information for Investors of Investment Funds with a German ISIN
Investors who qualify as retail investors and are invested in funds with a German ISIN also have the right to call the “Ombudsstelle für Investmentfonds des BVI” (Ombudsman’s Office for Investment Funds of the BVI). Retail investors are natural persons who do not invest in an investment fund as part of their economic activity (trade, business craft or liberal profession), but as a private person. Disputes are resolved by an impartial arbitrator within the framework of dispute resolution. Arbitration requests can be addressed by mail, fax or email to:
Büro der Ombudsstelle des BVI, Bundesverband Investment und Asset Management e.V.
Unter den Linden 42
10117 Berlin
Germany
Phone: +49 030 6449046-0
Fax: +49 030 6449046-29
Email: info@ombudsstelle-investmentfonds.de
Further information is available under www.ombudsstelle-investmentfonds.de. Please also consult the document “Complaints Procedure for Investment Funds Domiciled in Germany” in the policies section.